They are guaranteeing my system, inverter, and my roof (to not leak where they installed or altered) for 20 years. From the very start I was a little skeptical, but the salesperson who helped me was very honest and didn't pressure me at all. . After the sales process, there was a site analysis where someone comes out and surveys your house. I requested a few things as far as location, and he wrote them all down. He takes all the information to the design/engineering team. Engineering made plans and sent them to me for approval. After I said yes, they had to get approved from my hoa. After all was approved it was time for installation.
Bad or fake, yelp, reviews
It was a terrible experience. The salesman Jason almost didn't make it into the door. He wasn't a licensed contractor! When i asked him to show me his his (Home Improvement Salesperson) license, he said he left it at home, but didn't need. Any contractor who gives a" for doing work on your house has to be licensed by the state of California. If my wife and kids were home, he wouldn't have come. But I let him in out of curiosity. I'm an engineer, but his explanation was unclear and misleading. He made promises which were not backed up by their complex contract, which is riddled with hidden fees and charges. Matt., who has reviewed 130 companies on Yelp, wrote verengo's most recent 5-star review, contradicting the experience of Peter.: I did a lot of research on solar companies and was please to see what I found from some of my research. They are a rated, and have an electrical license.
SolarCity opens up world of possibilities in the realm of solar electric power generation with a sales, design, and installation experience that is admirable. SolarCity has done a great job responding to criticisms directly with a personal note from the executive team - the best thing a company can do to manage their reputation. Many of the customer problems were related to pushy salespeople, a difficult installation process or not seeing savings that were promised. At the same time, numerous customers praised the ease summary of the installation process and knowledge of the salespeople and installers. Verengo solar:.5 stars, 11 reviews. Verengo also has a fairly positive ranking, with eight 4-star and 5-star ratings, and only three 1-star ratings. However, all of the 1-star reviews have been in the most recent comments. Here's a 1-star review from Peter., who has ranked 26 companies on Yelp: First of all, i am so tired of their scare-tactic commercials on the radio, trying to convince us that if we don't go solar now, the world will end and we'll. That being said, i did have them look at my house.
Finally, the price they give you is for the lease payment only. They imply that you will not have an electric bill. The bill comes at the end of year, that's when you find out you owe 700 to the utility. It's called the true-up. Seems like they really don't care about the solar, but the lease. One of the most glowing recent reviews came from Shad., who has reviewed 26 companies on Yelp. Shad gave solarCity a 4-star rating, praising the ppa product: having explored solar options in the past, and being subsequently disappointed with the projected payout, i was not expecting the solarCity angle. The ppa turned the tables for me to take the solar plunge. The convenience of installing panels without rails, and the innovation of voltage modulators tied to an intelligent inverter are wonderful enhancements that would not be possible for homeowners financing on a budget or fixed income.
Yelp, reviews of the, best, restaurants in America huffPost
One recent negative review came from Frank., who has reviewed operator twenty-three companies with a wide range of ratings. Frank gave sons solarCity a 1-star rating due to sales tactics and his dissatisfaction with not owning the system: Again, if there were a zero star rating, they'd get. . The financing that they put together is really a lease, any way you call. I don't own the system. I am just leasing.
So, now that it needs repair, no one is around. I cannot get another service company to do the repair, because it would "void" any warranty that I may have. I could go on, and I will. The system is sized poorly. For the cost, i should have had a larger system installed. My electric bill is still above tier one.
Those installers are solarCity, verengo, vivint Solar, rec solar and Sungevity. They are ranked. Gtm research's pv leaderboard from Q2 2012 to Q2 2013: Below, we look through the rankings for each company in California, the country's largest solar market. There are different locational reviews on Yelp, but we are targeting only california. A word of caution before starting.
This is a completely non-scientific evaluation of reviews from one site. We are simply looking at their scores and highlighting their most recent positive and negative reviews. We suggest going through all of the yelp reviews yourself and doing as much research on each company as possible before making a judgment. With that said, here's what people are saying about the top solar installers. SolarCity:.5 stars, 63 reviews, with a 21 percent market share, solarCity is America's biggest residential solar installer. It also has the biggest set of reviews on Yelp, highlighting a wide range of experiences. The ratings are mostly positive, with 27 5-stars ratings. There are thirteen 1-star ratings, many of which improved to 3 and 4 stars after coo peter rive personally responded to criticisms.
Yelp, reviews of the, best, restaurants in America
But getting customers to actually sign a contract requires traditional sales tactics like door-to-door presentation visits, phone calls and advertising. It's not like solar executives are acting like. Alec Baldwin in, glengarry Glen Ross, but these tactics inevitably make some people feel uneasy. Anecdotally, i've talked with a handful of people over the years who say they felt overly pressured by salespeople in the solar industry. I've heard far more positive reviews about the installation process than negative; however, it's clear that hard sales tactics are the uncomfortable reality of "customer acquisition.". But don't take my word for what people are saying. Let's turn to the business-review site yelp to see what people are saying about the top five. Residential solar installers - the most likely candidates to come to your door.
Please don't use public comments to launch personal attacks, advertise, or offer an incentive to change a review. The solar industry term "customer acquisition" is a euphemism for "convincing people to spend money.". The top solar installers have tens of thousands of potential customers who have expressed interest in solar. But turning those leads into purchases can be tough. As gtm solar analyst Nicole litvak pointed out in her recent report on customer acquisition, it can cost solar companies.49 a watt to close a residential sale. That adds up to 3,000 for a 6-kilowatt home system - 10 percent of the women total cost. Reducing those costs means crafting better management software and more attractive financing options, as well as finding new retail outlets via which to reach consumers.
feel a public comment is necessary, present your case as simply and politely as possible, and do not attack the reviewer under any circumstances. Remember that potential customers will be reading your comment and you want to leave them with a positive impression of your business. Public Comment Reminders, as with direct messaging, we ask that business owners upload a clear photo of themselves to help personalize their message. You can use public Comments to tell the community what youve done to address a specific concern raised by a reviewer, provide correct information when a review contains inaccurate or outdated information, or provide your version of a difficult situation when youre unable to resolve. Remember to be polite and stick to facts since your comments are public and can be seen by potential customers.
Just keep it simple and polite. Yelpers appreciate honesty and like to know when businesses are making changes based on their feedback. Are there times when it's better shredder not to comment? Yes, sometimes it's to your advantage not to comment at all. If you're upset, you might write something that will reflect poorly on your business. Wait until you've had some time to think about a review; there may be legitimate concerns brought up in the review that you can address in a constructive way. If you want to thank someone for a positive review, send a direct message instead.
Yelp, amazon, TripAdvisor, google
Posting a public Comment, public comments are a way for business owners to add a helpful comment to a user's review. Responding to reviewers' concerns shows that you value their feedback and that you're always striving to improve. Getting Started, go to the "reviews" tab after logging into your business account. From there you'll be able to add a public comment to any review resumes of your business. Where your Public Comment will appear. Your comment will appear directly following the review that you've commented. What should I say in a public comment?