104 105 On February 14, 2017, yelp launched a yelp questions and Answers, new feature that allows the users to ask venue specific questions related to businesses. 106 It allows users to upvote and downvote the answers on the basis of helpfulness. 107 features for businesses edit yelp added the ability for business owners to respond to reviews in 2008. 16 108 Businesses can respond privately by messaging the reviewer or publicly on their profile page. In some cases, yelp users that had a bad experience have updated their reviews more favorably due to the businesses' efforts to make it right. In other cases disputes between reviewers and business owners have led to harassment and physical altercations.
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87 In August 2009, yelp released an update to the iphone app with a hidden Easter Egg augmented reality feature called Monocle, which allowed users looking through their iPhone camera to see yelp data on businesses seen through the camera. 88 Check-in features were added in 2010. 89 90 Yelp users can make restaurant reservations in Yelp through Yelp Reservations, a feature originally added in June 2010. 91 92 Yelp's reservation features were initially done through a 2010 partnership with OpenTable, tax 93 but Yelp became increasingly competitive with OpenTable after Yelp's 2013 acquisition of seatme, 52 resulting in the end of the partnership in April 2015. 94 95 seatMe was reworked into the current "Yelp Reservations" feature. 96 In 2013, features to have food ordered and delivered were added to yelp as well as the ability to view hygiene inspection scores 98 and make appointments at spas. 99 Yelp's content was integrated into siri and the mapping and directions app of Apple's September 2012 release of ios. 100 101 Yelp also has features for finding local businesses offering special deals to yelp users. 102 In March 2014, yelp added features for ordering and scheduling manicures, flowers, golf and legal consultations, among other things, through Yelp. 103 In October 2014, the company, working in collaboration with hotel search site hipmunk, added features to book hotels through Yelp. 99 62 Yelp started a 7-10 cash back program at some us restaurants in 2016 through partnership with Empyr.
16 The site has pages devoted to individual locations, such as restaurants or schools, where yelp users can submit a review of their products or services 83 using a one to five star rating system. 16 Businesses can also update contact information, hours and gps other basic listing information or add special deals. 16 21 In addition to writing reviews, users can react to reviews, plan events or discuss their personal lives. 9 According to Sterling Market Intelligence, yelp is "one of the most important sites on the Internet." 28 As of Q4 2017 it has 141 million monthly unique visitors and 148 million reviews. 6 78 percent of businesses listed on the site have a rating of three stars or better, 84 but some negative reviews are very personal or extreme. 16 Many reviews are written in an entertaining or creative manner. 17 Users can give a review a "thumbs-up" if it is "useful, funny or cool." Each day a "review of the day" is determined based on a vote by users. 86 As of June 2016, 72 percent of Yelp searches are done from a mobile device. 84 The yelp iPhone app was introduced in December 2008.
Researchers at Columbia university used data from Yelp to identify three previously unreported restaurant-related food poisoning outbreaks. 75 On november 2, 2016, concurrent with its earnings report for Q3 2016, yelp announced it would drastically scale back its operations outside north America and halt international expansion. This resulted in essays the termination of essentially all international employees across Yelp's 30 international markets from the sales, marketing, public relations, business outreach, and government relations departments. Overseas employees now primarily consist of engineering and product management staff. Yelp claims these layoffs affected only 175 individuals, or 4 percent of its total workforce. 76 77 In April, 2017, yelp announced that it had acquired write wi-fi marketing company turnstyle Analytics for 20 million. 78 yelp's stocks dropped by 30 following disappointing sales. 80 features edit yelp's website, m, is a crowd-sourced local business review and social networking site. 9 Its user community is primarily active in major metropolitan areas.
60 over the course of the year, yelp websites were launched in Mexico, japan and Argentina., yelp expanded in Europe through the acquisitions of German-based restaurant review site restaurant-Kritik and French-based CityVox. In early february 2015 Yelp announced it was buying Eat24, an online food-ordering service, for 134 million. Then in August 2017, yelp sold Eat24 to Grubhub for 287.5 million. 68 69 The acquisition resulted in a partnership to integrate Grubhub delivery into the yelp profiles of restaurants., a "Public Services government" section was introduced to yelp and the general Services Administration began encouraging government agencies to create and monitor official government pages. 71 For example, the Transportation Security Administration created official tsa yelp pages. 72 73 Later that year Yelp began experimenting in San Francisco with consumer alerts that were added to pages about restaurants with poor hygiene scores in government inspections. 74 Research conducted by the boston Children's Hospital found that Yelp reviews with keywords associated with food poisoning correlates strongly with poor hygiene at the restaurant.
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36 37 Yelp write began a service called Yelp deals in April 2011, 38 but by august it cut back on deals due to increased competition and market saturation. 39 That September, the federal Trade commission investigated Yelp's allegations that google was using Yelp web content without authorization and that google's search engine algorithms favored google Places over similar services provided by yelp. 40 41 In a january 2014 agreement, google was not subject to anti-trust litigation from the ftc, but did have to allow services like yelp the ability to opt out of having their data scraped and used on google's websites. 42 Public entity (2012present) edit The 140 New Montgomery building in San Francisco, home of Yelp's headquarters having filed for an initial public offering (IPO) with the securities Exchange commission in november 2011, yelp's stock began public trading on the new York Stock Exchange. At a share price of 15, 46 the company was valued at 898 million. 47 48 In 2012, yelp agreed to acquire its largest European rival, qype, for 50 million.
49 10 The following year, ceo jeremy Stoppelman reduced his salary. 50 51 Yelp acquired the start-up online reservation company seatMe for.7 million in cash and company stock in 2013. Yelp's second quarter 2013 revenue of 55 million "exceeded expectations but the company was not yet profitable. 56 57 In 2012/13, yelp moved into its new corporate headquarters, occupying nearly 150,000 square feet on 12 floors of 140 New Montgomery (the former PacBell building) in San Francisco. 58 The company was profitable for the first time in the second quarter of 2014, 56 as a result of increasing ad spending by business owners and possibly from changes in google's local search algorithm. 59 It is dubbed as google pigeon, which helped authoritative local directory sites like yelp and TripAdvisor, in getting more visibility.
21 by 2010, yelp's revenues were estimated to be 30 million and it employed 300 people. 16 Private company (20092012) edit yelp introduced a site for the United Kingdom in January 2009 22 and one for Canada that August. 21 The first non-English Yelp site was introduced in France in 2010; users had the option to read and write content in French or English. to 2011, yelp launched several more sites, in Austria, germany, spain and the netherlands. International website traffic doubled during the same time period. 24 An Australian website went live in november 2011.
8 It was supported through a partnership with Telstra, which provided one million initial business listings, 25 and was initially glitchy. 26 Yelp had a presence in 20 countries by the end of 2012, including Turkey 27 and Denmark. 28 Yelp's first site in Asia was introduced in September 2012 in Singapore, 10 which was followed by japan in 2014. 29 In December 2009, google entered into negotiations with Yelp to acquire the company, 30 31 but the two parties failed to reach an agreement. 32 33 According to The new York times, google offered more than 500 million, but the deal fell through after Yahoo offered 1 billion. 34 Tech Crunch reported that google refused to match Yahoo's offer. Both offers were later abandoned following a disagreement between Yelp's management and board of directors about the offers., yelp published a study alleging google was altering search results to benefit its own online services.
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9 According to the san Francisco Chronicle, "the site's popularity literature soared" after it was re-designed in late 2005. 17 Yelp raised 5 million in funding in 2005 from Bessemer Ventures and 10 million in november 2006 from Benchmark capital. 9 The number of reviewers on the site legs grew from 12,000 in 2005, to 100,000 in 2006. 16 by the summer of 2006, the site had one million monthly visitors. 16 It raised 15 million in funding from dag ventures in February 2008. 18 19 In 2010, Elevation Partners invested 100 million; 75 million was spent on purchasing equity from employees and investors, while 25 million was invested in sales staff and expansion. 20 Yelp grew from six million monthly visitors in 2007.5 million in 2008 and from 12 to 24 cities during the same time period. By 2009, the site had.5 million reviews.
in 2004. 8 9 Stoppelman and Simmons conceived the initial idea for Yelp as an email-based referral network, after Stoppelman caught the flu 10 and had a difficult time finding an online recommendation for a local doctor. 9 11 12 The co-founders' former colleague from paypal and founder of mrl ventures, max levchin, provided 1 million in initial funding. 9 mrl co-founder david Galbraith, who instigated the local services project based on user reviews, came up with the name "Yelp". 13 In an interview published in February 2013, 14 Stoppelman explained why they decided on "Yelp" for the company's name, stating that "it was short, memorable, easy to spell, and was familiar with 'the help' and ' yellow pages. 15 According to fortune magazine, yelp's initial email-based system was "convoluted". 9 The idea was rejected by investors and did not attract users beyond the cofounders' friends and family. 16 Usage data showed that users were not answering requests for referrals, but were using the "Real reviews" feature, which allowed them to write reviews unsolicited.
Paypal employees, russel Simmons and, jeremy Stoppelman. Yelp grew quickly and raised several rounds of funding. By 2010 it had 30 million in revenues and the website had published more than.5 million crowd-sourced reviews. From 2009 to 2012, yelp expanded throughout. In 2009 it entered several negotiations with. Google for a potential acquisition. Yelp became a public company in March 2012 and became profitable pdf for the first time two years later. 4 5, during the fourth quarter of 2017, yelp has 77 million unique visitors via desktop computer and 64 million unique visitors via mobile website on a monthly average basis. 6, by the end of 2017, yelp has 148 million reviews.
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This article is about the Internet company. For other uses, see. Yelp is a crowd-sourced review forum, as well. American multinational corporation headquartered night in, san Francisco, california. It develops, hosts and markets m and the yelp mobile app, which publish crowd-sourced reviews about local businesses, as well as the online reservation service yelp Reservations. The company also trains small businesses in how to respond to reviews, hosts social events for reviewers, and provides data about businesses, including health inspection scores. Yelp was founded in 2004 by former.