Thus the combination of pms and housekeeping staff effectiveness can definitely enable a hotel to deal with their day to day operational activities. With the help of housekeeping staff the hygiene and cleaning process could become effective within the hotel. It is to acknowledge that pms is very strong tool to manage the property of the hospitality sector. References, bardi,., 2010. Hotel Front Office management. John Wiley sons, Incorporated.
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The accommodation service providers understand their duties and responsibilities and most importantly they were hot in position to focus upon the progress need of customers (Bilgihan and. The accommodation service providers understand the requirement of customers. Further the service level was as per the nature of the both ventures. The accommodation service providers comply with the industry standards and follow all the rules and regulations related to the same. The accommodation service was complying with the level of services that has been mentioned at the time of contract. Thus it was quiet satisfactory experience related to stay at both the ventures. Conclusion, on the basis of above discussion it could be stated that in order to improve the service quality the information and data storage base of the hospitality industry must be effective and strong. Property management system is most effective tool in storing the useful piece of information related to room availability, pricing and other information. Its two major types are web and cloud software system. Further the role of housekeeping staff is immense in ensuring the effective quality of the services. The housekeeping staff should understand their responsibility as they are in direct touch with the customers.
Current service delivering process within the hotels was quiet collaborative and smooth. The housekeeping staff remains in touch with front office and their supervisors. The communication for the same was very clear. The integration between the housekeeping staff, their supervisors and the front office was clear and fast as well. It helps both the organizations to deliver quick services to their customers. The service delivery procedure was not so long as it may frustrate the customers. So it was another area of appreciation for both the ventures. Overall the service quality and variations was so high that increase the level of satisfaction and effective customer experience. The accommodation service providers for both the groups were professional and work according to the international standards.
The housekeeping staff was also indulged into the maintenance related aspects. The repairing and setting up of the equipments was also their responsibility and they have dealt with such problems in an appropriate way. They transfer the requests to summary their supervisor and get the solution for the same with mediate effect (Besterfield, 2004). The most significant element is that the housekeeping staff was also responsible to ensure the safety within the room. The guests witness the regular scrutiny of the rooms related to electric fittings and other appliances. Thus the housekeeping staff in both the ventures was responsible to provide extra ordinary services. It raises the quality standards very high and the experience level of the guests was also quite satisfactory.
The list of services provided by the housekeeping staff also include the cleaning of floors as well. At personal level the housekeeping staff was aware of the requirements and demands of the guests and visited people. The housekeeping supervisor was actually very much focused towards the quality of the services. The most appreciable aspects of the services provided by the housekeeping staff was that they were very much supportive and humble which is itself a part of their hospitality and it just added the pleasant environment (Birge and Linetsky, 2007). Further the housekeeping staff was also always ready to concentrate on the complaints and rectify the service related errors. Further the innovative and unique services include the variety of food and interesting room services like surprising gifts to the guests which were the part of hospitality. The inside decoration of the rooms were also done as per the demand and wish of the guests staying into different rooms. The major quality of the house keeping staff was that they provide all their services on time and it was just pleasant to get comfortable and luxury treatment at both the ventures.
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It is to acknowledge that the comfort and wallpaper luxury is the result of best and quality housekeeping services. It is to acknowledge that without the support of housekeeping staff and their efficiency it is impossible to deliver the luxury and comfortable services to the customers. In both the hotels the housekeeping staff was appropriate and it provides immense comfort. The service quality was justifiable. The offered services by the housekeeping staff was related to the cleaning of the rooms on the regular basis and most about importantly ensuring the hygiene in the rooms, bed and other parts of the hotel. Further the major consideration has been given to provide the clean bed sheets as well.
Most importantly in Palace of Agra the whole decoration was done as per the theme and it give addition to our presentation (Krakel, 2007). These kinds of services are always appreciable by the guests. The housekeeping was so good in communication especially in goa. The housekeeping service was very fast. Further all the employees in housekeeping staff were actually highly professional and trained. Their experience was reflected within their work.
It is to acknowledge that the pms needs to be strong for any organization. In both the hotels they use such system for the purpose of room allocation to the customers. The room allocation is the major task for the hotels. It is their major product which must be dealt in an appropriate manner. The room allocation must be done in painstaking manner as it also brings the revenue within the hotel. Other than room allocation the revenue generation and adjustment is also a part of property management system.
Here the hotels record all the entries related to their business. The recording of revenue in proper way is something that helps in designing the further strategies in strong manner. Payment settlement also comes under the section of property management system. The payments need to be settled so that the expenses and income differences could be identified (Tensone, 2006). It also enables to identify the revenue and accordingly the decisions could be taken. In both the hotels the integration between cloud and web software was effective due to the smooth recording to revenue and payment settlement. The collaboration between these two software helps in storing and retrieving the information in an appropriate manner so that it could be used for the future purpose. At the same level it is essential to mention that the pms also record the loyalty and feedback received from the customers. The housekeeping services from both the ventures were effective and quiet appreciable.
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Therefore it could be said that cloud software is helpful in managing the information which is important for the staff point of view and help in handling operational activities. On the contrary the web software is helpful in providing the useful piece of information to the customerâs point of view and it enable both the hospitality ventures to generate more queries and business. The book property management system consists of various departments and functions. It has various sections mentioned into the software under the different labels (Zhou, 2004). Revenue management system, reservation system etc. These are sub heads which come under the it ecosystem of hotel. The property management system is also one of them. In order to implement the pms there is huge requirement of the strong it infrastructure as it helps on the ground of dealing with it related problems.
The managers put the priorities of every client on the cloud software and the related personnel can easily figure out the mindset and demand of the customers (Maniar, 2014). Thus it helps in improving the quality of services and gives them the leading edge to become the innovative hospitality sector ventures. However the nature of services at both the places was different but pms allows them to focus on improved service qualities and manages with their particular nature. Inventory management and logistics handling were also proper within the both the places. Business related decisions like price setting, concession etc. Were the part of pms which is completely based on the information set into the (yield management) property management system. Further the web software system is highly writing helpful for the customers to extract the useful information. For the same purpose both the ventures have their information related to room pricing, virtual tour of the rooms, availability of the rooms etc.
the company. Thus it helps in securing the information which are confidential and lies into the category of not to be disclosed nature. The cloud based software is very secure and is popular. Further the web based software enable the customers to access to general information which is disseminated within the public. The major use of this software for both the service providers is that communication gap is not available within the department in both the places. The service was good as the information dissemination process was very smooth. The software was updated on the regular basis. Every departmental heads put the keen eye on the software and accordingly they took their decisions. The most important contribution of this softwareâs is that the services for the particular have become very smooth.
It is to acknowledge that the property management system is software that has potential to streamline the various activities of the hospitality industry. The major task of pms is to establish the coordination between various departments within the hotel or any other venture of the hospitality sector. The front office or any other department could get in touch with any department. It helps in doing the easy interaction and most importantly the decision making could also become proper. The automation functioning is also a part of pms that could be easily done with the help of updation of the information into the software or system (o'connor, 2004). In both the service providers the type of pms that has been used is the cloud based reviews server system. Further there is mix of web based server system as well. In these systems the hotels have leverage to work on both the platforms.
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Assignment 3: Introduction: The hospitality industry also focuses on variety of troubles in operations and managing their functionality. The day to day operations of the hospitality industry remains very much complex due to the large operational activities and functions. Providing the various and diverse services is the major characteristics of hospitality industry (Bardi, 2010). Here in this report the property management system of the two ventures within paper the hospitality industry has been assessed properly. Further the various housekeeping services that have been provided have also discussed within the report. For the same purpose the jypee place Agra and the kelinworth resort and Spa, goa has been taken into special consideration. Discussion, the property management system is also known as hotel operating system. The major use of property management system (PMS) is that it allows the organizations within the hospitality industry to focus upon the handling of their property, assets, and equipments and most importantly the logistics and intellectual property rights could also be saved easily.